Two passengers checking-in for a flight from Chicago to New Jersey recorded a tense interaction with United Airlines staff regarding the size of a carry-on bag.
Natalia Rutkowski, 27, was traveling with her mother Anna, 58, on Monday evening, February 12, when Natalia says she was confronted by airline staff about the size of her personal item.
“I had already checked my bag and was helping my mom to check in on the computer when a prompt on the screen said a United staff member had to swipe,” Natalia, an account executive in New Jersey, told SWNS.
“At first, an old woman said, ‘No, she is not allowed to take her bag onto the plane,’” she continued. “It was a certain dimension that the bag had to fit, but the woman didn’t even allow us to put the bag into the personal item bin to show them that it fit inside. She was extremely rude.”
Source : foxnews
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